For the best result, use a clear, high-resolution photo taken in natural daylight. Make sure your pet’s face, ears, and important markings are visible. Eye-level photos usually work best.

Multi-pet availability depends on the product design. If a product includes multiple pet positions, you can upload a separate photo for each pet using the personalization options shown on the product page.

Yes. Memorial photos are very important to us. Older, scanned, or lower-resolution photos may still be usable depending on image quality and the selected product.

Yes. Depending on the design, we can create personalized artwork for rabbits, birds, horses, guinea pigs, reptiles, and many other pets.

Some personalized products include a live on-screen preview directly on the product page. For artist-created portraits, some products may include a digital artwork proof before production.

Minor adjustments may be available before approval for artist-created portraits. Major changes, such as using a different photo or changing the entire style or composition, may require additional work or an extra fee.

Most orders are prepared and produced within approximately 2–3 business days after all personalization details have been received. Artist-created portraits may require additional time for artwork creation, proofing, and approval.

Estimated transit times after shipment are approximately 4–7 business days for the United States, 5–10 business days for Canada, and 5–8 business days for the United Kingdom and Australia.

Yes. PetArtHaus currently ships to the United States, Canada, the United Kingdom, and Australia. Available shipping rates and delivery estimates are shown at checkout.

Once your order ships, you’ll receive a shipping confirmation email with tracking information when available. You can also use our Track My Order page with your order information.

Carrier tracking may take up to 24–72 hours after shipment to begin updating.

Please contact us as soon as possible. We recommend contacting us within 2 hours of placing your order. Changes or cancellations cannot be guaranteed once artwork creation or production has started.

We’ll do our best to help if production has not started. Once a personalized item enters production, changes may no longer be possible.

Because personalized items are made specifically for you and your pet, they are generally not eligible for return or exchange due to a change of mind.

Please contact us within 7 days of delivery and include your order number, a short description of the issue, and clear photos. After review, we may offer a replacement or refund when applicable.

Usually not, unless we specifically ask you to do so.

You can email us at contact@petarthaus.com or use the chat button on our website.

We usually respond within 24 hours during business hours.

If you’re unsure which product, photo, or personalization option is right for you, contact us and we’ll be happy to help.