Shipping policy

🚚 Shipping Policy

At PetArtHaus, most of our products are personalized and made to order. Please allow time for both production and shipping before your order arrives.

Processing & Production Time

Most orders are prepared and produced within 2–3 business days after your order is placed and all personalization details have been received.

Estimated Shipping Times

After production is complete and your order has shipped, estimated transit times are:

United States: 4–7 business days
Canada: 5–10 business days
UK & Australia: 5–8 business days

Shipping Costs:

Shipping costs are displayed at checkout before payment is completed.

Where Orders Ship From

PetArtHaus works with professional production and fulfillment partners. Depending on the product and delivery destination, orders may be produced and shipped from one of our fulfillment partner facilities.

Because different products may be fulfilled from different locations, items from the same order may occasionally arrive in separate packages.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout when tracking is available.

Please allow up to 24–72 hours after shipment for carrier tracking information to begin updating.

Customs, Duties & Taxes

Depending on the destination, your order may be subject to local customs duties, import taxes, or other fees. Any applicable charges are the responsibility of the customer unless included or otherwise stated at checkout.

Delivery Delays

While we work with our fulfillment and shipping partners to deliver orders as quickly as possible, delays may occasionally occur due to:

carrier delays
customs processing
weather conditions
holidays or seasonal demand
incorrect or incomplete shipping information

These circumstances may be outside our direct control, but we will assist customers whenever possible.

Incorrect Shipping Address

Please carefully review your shipping address before placing your order.

If you notice an error, contact us as soon as possible at contact@petarthaus.com. We cannot guarantee that an address can be changed once production or shipment has started.

PetArtHaus is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Missing or Damaged Packages

If your package appears lost, arrives damaged, or tracking shows delivered but you cannot locate it, please contact us at contact@petarthaus.com.

We may ask you to first check with the shipping carrier, household members, neighbors, or your local delivery office. We will work with you and our fulfillment partner to help resolve eligible delivery issues.