Privacy policy

Privacy Policy

This Privacy Policy describes how PetArtHaus (“PetArtHaus,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from petarthaus.com (the “Site”).

PetArtHaus is an online business based in Ontario, Canada.

1. Personal Information We Collect

When you visit or use our Site, we may collect information such as:

  • your name;
  • email address and phone number, when provided;
  • billing and shipping address;
  • order and transaction information;
  • device information, IP address, browser type, and website activity;
  • information you submit through forms, chat, or customer support;
  • photos, pet names, personalization text, and other content you upload when creating a personalized product.

Payment information is processed securely by Shopify and our payment service providers. We do not directly store your complete payment card information.

2. How We Use Your Information

We may use your personal information to:

  • process and fulfill orders;
  • create and personalize products;
  • communicate with you about your order;
  • provide customer support;
  • send shipping and tracking information;
  • prevent fraud and protect our Site;
  • improve our products, services, and website;
  • send marketing emails when you have chosen to receive them;
  • measure website performance and advertising effectiveness.

3. Personalized Product Photos and Content

When you upload a pet photo, name, message, or other personalization information, we use that content to create and fulfill your customized product.

Your uploaded content may be shared with service providers that help us create, print, personalize, or ship your order. We use this information only as necessary to provide the products and services you request and for other purposes permitted by law.

4. Service Providers

We use third-party service providers to operate our store and provide our services. These may include:

  • Shopify, which provides our ecommerce platform and checkout;
  • payment processors;
  • printing and fulfillment partners;
  • shipping and tracking providers;
  • product personalization services;
  • email and customer communication services;
  • review and affiliate services;
  • analytics and advertising partners such as Google, Pinterest, and other platforms where enabled.

These providers may process personal information only as necessary to provide their services to us and according to their own privacy policies and applicable laws.

5. Cookies and Analytics

Our Site uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Site, prevent fraud, and measure advertising performance.

We may use analytics and advertising services such as Google Analytics and Pinterest. These services may use cookies or similar technologies to collect information about your interaction with our Site.

You may manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our Site.

6. Email Marketing

If you subscribe to our email marketing, we may send you information about products, promotions, and PetArtHaus updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

7. Sharing Personal Information

We may share personal information with service providers that help us operate our business, process payments, create personalized products, fulfill orders, deliver packages, provide customer support, analyze website traffic, or conduct advertising.

We may also disclose information when required by law, to respond to legal requests, or to protect the rights, safety, and security of PetArtHaus, our customers, or others.

We do not sell customer contact information to third parties for their independent use.

8. International Processing

Because we work with service providers and fulfillment partners in different countries, your information may be processed outside your country of residence. When this occurs, we rely on our service providers to handle personal information in accordance with applicable privacy laws and appropriate safeguards.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide our services, comply with legal and accounting requirements, resolve disputes, prevent fraud, and enforce our agreements.

Uploaded personalization content may also be retained as necessary to fulfill your order, handle replacements or customer service requests, and maintain required business records.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain personal information.

You may also have the right to object to or restrict certain processing or withdraw consent where processing is based on consent.

To make a privacy request, contact us at contact@petarthaus.com.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our Site and products are intended for general audiences and are not directed to children for the purpose of collecting personal information. We do not knowingly collect personal information from children in violation of applicable law.

12. Security

We use Shopify and other reputable service providers to help protect customer information. Our Site and checkout use encrypted HTTPS connections. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or legal requirements. The latest version will always be posted on this page.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact:

PetArtHaus
Ontario, Canada
Email: contact@petarthaus.com
Website: petarthaus.com